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Terms & Conditions 2024

1. Introduction

1.1 These terms and conditions (Terms) shall govern the purchase of any product(s) from Baked By Bridget, including any order placed through the Baked By Bridget website which is accessible via

1.2 Please read these Terms carefully before you submit an order to us as they set out who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

1.3 These Terms shall not affect any statutory rights you may have as a consumer.

2. About Us

2.1. Baked By Bridget is our trading name. You can contact us by emailing  

2.2 If we need to contact you, we will do so by telephone or by email using the contact details you have provided to us with your order.

2.3 When we use the words “writing” or “written”; this shall include email.

3. Our Contract with You

3.1 Our acceptance of your order will take place when we send you an order confirmation email, at which point a contract will come into force between you and us. No contract will exist unless and until we send you the order confirmation email.

3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. If you have been already been charged for an order that cannot be accepted, we will refund you within three business days from the date of your order. Please note that any such refund may take up to 7 business days to show in your account, depending on your provider.


3.3 Our website is solely for the promotion of products in the UK. Unfortunately, we do not deliver to addresses outside mainland UK. UK delivery does not include the Channel Islands, Isle of Wight or EIRE.

4. Our Products 

4.1 The images of products on our website are for illustrative purposes only and your product and any packaging may vary slightly from such images.


4.2 You are responsible for informing us about any dietary requirements, including allergies and intolerances at the time of placing your order. Please note that our products are all prepared in the same environment and so we are unable to guarantee that our products are completely free from any allergen or ingredient. In particular, our products may not suitable for people with severe nut, gluten or dairy allergies. Please discuss any allergies with us. If you order a product from Baked By Bridget in the knowledge that we cannot guarantee there will not be any cross-contamination, Baked By Bridget and/or it’s owners will not be held liable for any reaction, illness or injury sustained. 


4.3 We may change the products available on our website at our discretion and we do not undertake to continue to supply any particular product or type of product. We may also make changes to the products themselves from time to time to reflect changes in the relevant laws and regulatory requirements, or to implement minor technical adjustments and improvements.

5. Bespoke Products

5.1 Subject to 8 below, a non-refundable deposit of £100 is required for all wedding cake orders to secure your chosen date and order, with the remaining balance due 1 month prior to delivery. Late payments will incur a £25 charge. Celebration cakes must be paid for in full at the time of placing your order. You and we agree that all bespoke products and accessories purchased from Baked By Bridget will remain the property of Baked By Bridget until paid for in full.


5.2 Wedding cake consultations are available by appointment only. If you want to cancel or change your appointment, please let us know as soon as possible.  


5.3 Taster boxes are available for £25. This is a non-refundable fee which excludes postage and packaging. Taster boxes will be available periodically throughout the year, more information on these will be posted on our social media.


5.4 Any samples, drawings, images or descriptions on our website or otherwise given to you, are intended to provide you with an approximate idea of the final product only and shall not be binding. We will not be held responsible for any customer disappointment in the design or interpretation of a bespoke product provided that it is made in line with your pre-agreed requirements as set out in the order confirmation. It is your responsibility to ensure that all details within the order confirmation are correct and meet your exact requirements.


5.5 We cannot guarantee an exact replica of any product but we will do our best to make it so. Where colour swatches are provided, we will do our best to match as closely as we deem possible but exact colour matches are not guaranteed.


5.6 Fresh flowers are not included in the price of any product. If a cake is to be dressed with fresh flowers, please advise us who will be your florist and we will work with them to arrange fresh flowers for your cake. In the event that Baked By Bridget is to provide fresh flowers for a cake, these will be detailed in your quotation/invoice. 


5.7 Baked By Bridget has a selection of cake stands, spacers and acrylic tiers available to hire. The cost of this shall be £15. A deposit of £50 for stands and £35 for spacers/acrylic tiers will also be required and refunded to you upon return of the undamaged cake stand, spacer or acrylic tier. Please note, it shall be your responsibility to return to any stands hired. This can be done either by courier or in person.


5.8 All our products are fresh and contain no additives or preservatives and we are entitled to assume they will be consumed on the date of delivery or collection or shortly thereafter. Products should be stored at room temperature, away from direct sunlight and sources of heat in the box provided. In very hot temperatures, products should be kept in the fridge and take out approximately 1 hour prior to serving. 


5.9 We reserve the right to use images of your bespoke product for any form of advertising including web-based promotions, brochures, galleries and competitions. 

6. Prices and Payment

6.1 All prices quoted on our website are in (£) pounds sterling and are inclusive of any VAT that may be payable. The price payable for any bespoke product shall be as set out in our quotation and confirmed in the order confirmation.


6.2 Any quotations issued by us shall be valid for a period of 30 calendar days from the date of issue.


6.3 We may from time to time change the prices quoted on our website but this will not affect any contract already in existence between you and us at the date of such a change.


6.4 Deposits and payments for celebration and wedding cakes should be made via bank transfer to the following account and include your name in the reference:

     Starling Bank

     Account name: Bridget Essam

     Account number: 68933877

     Sort Code: 60-83-71

7. Delivery and Collection

7.1 Any delivery costs will be clearly displayed on our website or, in respect of bespoke products, will be clearly set out in our quotation. Wedding cakes will incur a flat set-up fee of £25 and delivery shall be charged at £0.75 per mile each way. Orders may be collected free of charge from Baked By Bridget by prior arrangement. We accept no responsibility for any damage sustained to a product once it has left the Baked By Bridget premises.


7.2 If delivery has been requested, we will arrange delivery to the address provided by you. Bespoke products will be delivered on the day set out in the order confirmation although we do not offer specific delivery times. “Sweet Treats” will be despatched within two working days from the date of your order and will be sent by Royal Mail first class delivery. We cannot guarantee a specific delivery date for “Sweet Treats” and we shall have no responsibility for delays in delivery that are outside of our control.


7.3 When delivering to a wedding venue, we will contact the venue in advance to arrange a mutually convenient time for delivery. Delivery of a wedding cake to a venue will incur an extra cost which shall be dependent upon the distance from the Baked By Bridget premises (as above), or otherwise agreed. If we set up a wedding cake, we will take a photograph of the cake before leaving and, where possible, will obtain a signature from the venue confirming that the cake has been received in good condition. Should the venue need to set a wedding cake up themselves we will explain how the cake is to be displayed and where possible, will obtain a signature to verify that we have done so. Once the cake has been delivered to a venue, we are unable to accept any liability for any damage sustained to the cake thereafter, nor any failure to follow the instructions provided.


7.4 Whilst we will use reasonable endeavours to ensure that any agreed delivery date is met, we shall have no responsibility for delays outside of our control. If a delivery is delayed by an event outside of our control, then we will contact you as soon as possible after we become aware of the delay to let you know and we will take reasonable steps to minimise the effect of any such delay. Time for delivery shall not be of the essence.


7.5 If we are delivering a bespoke product to you or your venue and no-one is available to take delivery as agreed, we will leave you a note informing you of how to rearrange delivery or collect the product from us. If you do not collect a product from us as arranged or if, after a failed delivery to you, you do not rearrange delivery or collect the product from us, we will contact you for further instructions and may charge you for the costs of storage and any further delivery. 

8. Cancellations

8.1 In placing your order, you are acknowledging that your statutory rights as a consumer to return goods purchased, including your right to change your mind about an order placed online, generally do not apply to perishable items including food products or to tailor–made or personalised items.


8.2 If you wish to cancel your order for any product you must do so in writing by emailing


8.3 You may cancel an order for “Shop” items at any time prior to the point of dispatch and receive a refund provided that we shall be entitled to deduct a reasonable amount in respect of any costs we have incurred in connection with your order up to the point of cancellation.


8.4 In the event that you cancel an order for a bespoke product, the following cancellation fees will apply:


     Wedding Cakes

  • No less than 90 days prior to the date: deposit only

  • Less than 90 days but no less than four weeks prior to the date: deposit plus 50% of the outstanding balance

  • Less than four weeks prior to the date: full amount

     Celebration Cakes

  • Less than seven days prior to the date: 50% of the full amount

  • Less than three days prior to the event: full amount

8.5 In the event of a postponement, the payment due remains the same as a cancellation. Subject to availability we will carry the monies paid forward to the new event date. Please be aware that we will only do this on one occasion. Any further postponements will be classed as a cancellation.


8.6 We may terminate any contract and cancel your order immediately by giving you notice if:

   8.6.1 You fail to pay on time and in full any monies due to us under the contract;

   8.6.2 You commit any other breach of that contract; or

   8.6.3 We are prevented from fulfilling your order by events outside of our control including (without limitation) unavailability of raw         materials, components or products, power failure or interruption to utilities, changes in law or regulation, fire, flood or any strike or industrial action affecting any third party, provided that we refund all monies paid by you in respect of products that have not been delivered.


8.7 Termination of this Agreement for whatever reason shall not affect the rights and liabilities of each party that have accrued up to the point of such termination and any provision in these Terms that is expressly or impliedly intended to take or continue in effect from the point of termination shall continue in full force and effect.


9. Complaints

9.1 Complaints are rare and due to the amount of work we put into each individual order; we take them very seriously. Both parties agree not to post any negative information about the other in connection with the Contract or products purchased on any online forum or website, without providing advance written notice of the intended content thereof and providing the other party with a reasonable opportunity to resolve any issues amicably.


9.2 Where a complaint is in regards to the quality of a product then the product, or the remainder of it, must be returned to us as soon as practically possible after opening and in any event, within 48 hours after collection or delivery, to ensure that we are able to fairly assess the nature of the complaint.


9.3 Please note that we are only able to deal with the customer who placed the original order.

10. Our Liability to You

10.1 We do not exclude or limit in any way our liability to you where it would be unlawful for us to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for defective products under the Consumer Protection Act 1987; and for breach of your legal rights in relation to the products including the right to received products which are as described and of satisfactory quality.


10.2 Subject to paragraph 10.1, our total aggregate liability to you shall not exceed an amount equal to the total value or your order. Further, we shall have no liability to you in respect of any indirect, consequential or purely economic losses.


10.3 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. Changes to these Terms


11.1 We may change these Terms at any time by amending this page. You are responsible for checking this page regularly to obtain timely notice of such changes as any changes will be binding on you if you place any further orders for products.


11.2 Any change to these Terms shall not affect contracts formed between you and us before the date of such change. However, if we do update these Terms, the version to which you originally agreed may no longer be available on our website and so we recommend that you retain a copy for future reference.



12. General

12.1 The Terms constitute the entire agreement between you and us in respect of any product(s) you purchase from Baked By Bridget and shall supersede and replace all previous agreements, promises, assurances, warranties and representations between you and us, whether written or oral, relating to their subject matter. 

12.2 We may transfer our rights and obligations under these Terms to another organisation. We will contact you to let you know if we plan to do this. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

12.3 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking of this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.


12.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


12.5 Any contract entered into in respect of our products is between you and us only. No other person shall have any rights to enforce any of its Terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.

12.6 These Terms are governed by and shall be construed in accordance with English Law. Any claim or dispute relating to these terms or the Products we have supplied to you (including non-contractual claims and disputes) shall be subject to the exclusive jurisdiction of the English Courts, unless you live in Scotland or Northern Ireland in which case, you can also bring legal proceedings in (respectively) the Scottish or Northern Irish courts.

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